EVREKA PARADISE PLATFORM DISTANT SERVICE AGREEMENT AND TERMS OF USE
1. PARTIES
PLATFORM: EVREKA ORGANİZASYON SANAYİ VE TİCARET LTD. ŞTİ. (hereinafter
referred to as "EVREKA").
CLIENT: The natural person who registers and receives services through the Platform.
2. SUBJECT OF THE AGREEMENT : This agreement regulates the procedures and principles regarding the Client's receipt of online counseling services from the Psychologist to be selected through the EVREKA platform, the payment terms, and the obligations of the parties within the scope of the Personal Data Protection Law (KVKK) No. 6698 and the relevant legislation.
3. NATURE OF THE SERVICE AND THE ROLE OF EVREKA
3.1. Intermediary Service Provider: EVREKA is a platform that brings the Psychologist and the Client together in a digital environment. EVREKA is not responsible for the content, the results of the psychological counseling service provided, or the professional opinions of the Psychologist.
3.2. Emergency Warning: The services provided through the platform do not constitute medical intervention or emergency psychiatric assistance. In cases where there is a risk of harm to oneself or others, the Client must apply to the nearest health institution.
4. PAYMENT AND REFUND CONDITIONS
4.1. Service Fee: The Client pays the specified fee for the selected session package or appointment time via credit card/debit card through the platform.
4.2. Right of Withdrawal: In accordance with the Regulation on Distant Contracts, although there is an exception to the right of withdrawal in "contracts regarding the utilization of leisure time for the purpose of rest and entertainment, which must be performed on a specific date"; the Client may cancel or postpone the appointment free of charge up to 6 hours before the appointment time at the latest. No refund will be made for cancellations made after this period.
5. PROTECTION OF PERSONAL DATA (KVKK) AND CONFIDENTIALITY
5.1. Data Processing: The Client's identity, contact, and payment information are processed by EVREKA for the operation of the platform.
5.2. Special Categories of Data: Health data and session contents shared during the meeting are within the scope of "Special Categories of Personal Data." This data is not recorded by EVREKA; privacy is between the Psychologist and the Client.
5.3. Confidentiality of the Meeting: The Client cannot record the sessions without the permission of the Psychologist. Such an action may constitute a crime in accordance with the Law on Intellectual and Artistic Works (FSEK) No. 5846 and the Turkish Penal Code.
6. COMPETITION AND ETHICAL RULES
6.1. Prohibition of Communication Outside the Platform: The Client agrees not to contact the Psychologist met through EVREKA by bypassing the platform (externally) and to make payments through the platform. This rule is essential for the protection of the platform's commercial existence and competitiveness (in accordance with the spirit of Law No. 4054).
7. INTELLECTUAL PROPERTY (FSEK)
The videos, tests, and documents on the platform belong to EVREKA within the scope of FSEK. The Client cannot reproduce, share, or use this content for commercial purposes.
8. LIMITATION OF LIABILITY: EVREKA cannot be held directly responsible for technical disruptions such as internet outages, systemic errors, or the Psychologist's failure to attend the appointment; however, in such cases, it provides the necessary support for a refund or the definition of a new appointment.
9. EFFECTIVENESS : The Client is deemed to have digitally signed this agreement by checking the "I have read, I approve" box while registering to the platform and making a payment.